Returns & Refunds
All Embers Outfitters products are printed on demand and fulfilled by Printful. As such, our returns and refunds policy follows Printful's guidelines.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, we'll make it right. Please contact us within 30 days of delivery with a photo of the issue and your order number.
Wrong Size or Change of Mind
Because all products are made to order, we are unable to accept returns or exchanges for incorrect size selections or change of mind.
Lost or Undelivered Orders
If your order hasn't arrived, please contact us and we'll investigate with Printful.
How to Request a Return or Refund
Email us with your order details and we'll get back to you as soon as possible.
For full details, please refer to Printful's official Returns Policy.